FAQ
Is there a return policy?
Yes. Once a stone is received, you have 72 hours to decide if you want to keep it or return it. If you decide to return the stone, you can mail it back to me in the same packaging and the postage will be covered by you.
However, if the stone is returned with damages (scratches, chips etc), the refund request will be declined, and the stone will be sent back to you.
When will I get my order?
I will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an notification with further information. Delivery times vary depending on your location. All shipments will be tracked too.
Please note that for Singapore orders, I will hand over the stone to you face to face - we can meet for coffee or matcha :). This way, you also get to see the stone under the sun. I will reach out to your after the order is placed to arrange a time & place.
Where are your gemstones sources and manufactured?
Most of the stones are sourced from mother earth with no treatments unless otherwise indicated. I carefully select whom I source the rough stones from, to ensure high quality. Once in a while I do cut synthetic stones and some of them will be posted on the website.
Most of the stones are cut In my little home studio in Singapore!
How much does shipping cost?
To make things easier, shipping is 30 USD for most places in the world. If unsure, feel free to drop me a message before purchasing!